Return & Refund Policy
We want you to love what you order — but if something goes wrong, we’re here to help. Please read our return and refund policy carefully.
1. Order Not Received
If your order has not been delivered within the estimated delivery timeframe:
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Step 1: Please check your tracking information for any updates.
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Step 2: If the tracking shows no movement or the item appears lost, contact us at menaramold@gmail.com within 30 days of your order date.
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Resolution: We’ll either resend your item at no extra cost or issue a full refund.
2. Damaged Product Received
If your item arrives broken, scratched, or damaged in any way:
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Step 1: Contact us within 7 days of receiving the item.
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Step 2: Please include clear photos of the damaged item and packaging.
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Resolution: We’ll offer a replacement, exchange, or full refund based on your preference.
3. Wrong or Different Item Received
If you received an incorrect product:
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Step 1: Notify us within 7 days of delivery.
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Step 2: Include a photo of the item received and your order details.
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Resolution: We’ll send the correct item immediately or issue a full refund.
Return Shipping
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For approved returns, we will cover or reimburse the return shipping cost if the issue was our error (e.g., damaged or incorrect item).
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If a return is requested for any other reason, return shipping is the customer’s responsibility.
Refund Timeframe
Once your return or issue is confirmed:
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Refunds will be processed within 5–10 business days back to your original payment method.
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You’ll receive a confirmation email once the refund is issued.
Need Help?
If you have any issues, contact our support team at:
📧menaramold@gmail.com